Prospective Business Improvement Consultant Criteria
To help you select the best business improvement consultant, you might consider asking the following questions.
- What is your published reference (book, article or video) that describes the change model and methodology you will use?
- What are up to two (2) areas of principle focus of the proposed change effort?
- Process improvement
- Cost or waste reduction
- Strategy development
- Measures and scorecards
- Customer focus, experience and/or satisfaction
- Cultural transformation
- Employee engagement
- Operational excellence
- Improved revenue or profit
- Market dominance
- Enterprise turn-around
- Other (specify)
- What is unique about your method(s)?
- What is the road map or process you will use for this initiative, graphically explained in no more than two pages?
- What are the tools that will be used to achieve success and who are the intended users?
- Briefly stated, how is your approach similar to or different from approaches such as Lean/Six Sigma, Baldrige Criteria, ISO 9001, Theory of Constraints, Systems Thinking, Quality Management System, Operational Excellence?
- If projects are used for deployment, briefly describe how your project management system is similar to or different from the PMI approach.
- What numerical improvements can be expected within two (2) years of starting this effort or initiative?
- What ROI can reasonably be expected within the first two years?
- How do you recommend we start to understand what you can offer?
If you would like us to answer these questions, we welcome the opportunity. Please select Contact Us.