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Aligning Strategy, Culture, Customer Experience & Success – Boston, MA

April 3

$350 – $450

We are pleased to join with ASQ Boston to bring Mastering Excellence’s author and world acclaimed leadership strategist, Robin Lawton and Tony Belilovskiy, leadership advisor, to Boston April 3, 2019 for a one day workshop on business performance, customer success, and cultural change.

Cultural change is among the most complex endeavors a leader can pursue. That leads many organizations to get stuck on operational, internally process-focused, project-driven improvement efforts rooted in manufacturing practices with limited relevance for today’s knowledge age enterprise and its customers.  This workshop solves those constraints with a unique system and road map that is easy to understand, fast to execute, customer-focused and strategic.  Proof of effectiveness is in the millions of dollars saved, time reductions of 80%, tidal waves of customer kudos and recognition of excellence routinely earned by practitioners.  That can be your future.

Transformation leaders like you have high expectations, a vision of the possible, urgency to engage others, risk tolerance and are impatient for results. All you need is a clear and proven path to success. Join this stimulating, interactive and entertaining session for a thought-leading and pragmatic approach. It will strengthen your ability to achieve strategic outcomes, convert customers to fans, link values with measures and engage employees. Come with a team and leave able to immediately begin deployment. Get enlightened, inspired and equipped for results!

This fast-moving, content-rich workshop uses an elegantly simple framework and new tools to integrate with and transcend practices such as Lean, Six Sigma, ISO 9001, Baldrige Award Criteria and related approaches. Your world-class presenter and best-selling author uses a jargon-free style to deliver content customized and relevant to everyone in a knowledge-intensive enterprise. This session is designed to create heroes who are able to excel, engage and excite.  Leave with a practical new way to:

  1. Define and visibly improve customer success
  2. Concretely connect strategy, performance measures and high-impact change
  3. Integrate and advance your existing initiative(s) to the next level (including Lean, Six Sigma, Baldrige, ISO 9001, Operational Excellence, Lean Six Sigma, HCAHPS, VOC, and more.)
  4. Achieve results you never thought possible



April 3
$350 – $450


ASQ Boston
International Institute for Customer-Centered Leadership


Hawthorn Hotel
18 Washington Square W,
Salem, MA 01970 United States
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Unlimited available
ASQ Member & Group of 3 or More$350.00
Unlimited available
Non-Member Individual$450.00