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Fast Strategic Transformation of Service Culture – Fort Worth, Texas

May 21 @ 9:15 AM - 10:45 AM

Fast Strategic Transformation of Service Culture (T11)

Cultural change is among the most complex endeavors a leader can pursue. Transformation leaders like you are risk-tolerant and have high expectations, a vision of the possible, and urgency to engage others. All you need is a clear and proven roadmap to success. Join this stimulating, interactive and entertaining session for a thought-leading and pragmatic approach. It will strengthen your ability to achieve strategic outcomes, convert customers to fans, link values with measures and engage employees. Come with a team and leave able to immediately begin deployment. Get enlightened, inspired and equipped for results! See concrete examples of lightning fast transformation, begin applying key tools that made it possible, and leverage initiatives such as Lean Six Sigma, ISO 9001 and others. Learn how practitioners got results such as: $20 million in savings, $8 million in new monthly revenue, response time reductions of 90%, raving fans and award-winning, best-in-industry performance.

If you are an executive, change agent, innovation leader or Lean Six Sigma MBB impatient for transformative results, this jargon-free session is for you. Take-aways from this thought-leading material you can immediately apply include:

1. An Excellence IQ Assessment. You will complete this at the start of the session, can share it with colleagues back home and use it to pinpoint areas to immediately address.

2. 10 Steps to Customer-Centered Excellence. This is your game plan that organizes session content and your action plan to implement.

3. The Strategy Map. This clearly shows how to create alignment among strategic outcomes, core values, measures of success, operational work and deployment ownership.

4. Six Leadership Levers for transformation. These enable you to eliminate ambiguity, a major source of confusion, chaos and conflict.

To register for this session, contact ASQ 2019 World Conference

Practical Takeaways

Complete an Excellence IQ.  You will complete this at the start of the session, can share it with colleagues back home and use it to pinpoint areas to immediately address.

Use the 10 Steps to Customer-Centered Excellence.  This is your game plan that organizes session content and your action plan to implement.

Complete the Strategy Map.  This clearly shows how to create alignment among strategic outcomes, core values, measures of success, operational work and deployment ownership.

Apply the Six Leadership Levers for transformation.  These enable you to eliminate ambiguity, a major source of confusion, chaos and conflict.

Click here to learn more about Ben Rogers and Linn County.

Your Speakers

Customer-Centered Leadership Excellence Robin Lawton

Robin Lawton, Leadership Strategist,  Author of “Mastering Excellence, A Leader’s Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success”

 

Ben Rogers
Chairman of the Board, County Supervisors
Linn County, Iowa

Details

Date:
May 21
Time:
9:15 AM - 10:45 AM
Website:
https://asq.org/conferences/wcqi

Organizer

ASQ 2019 World Conference on Quality and Improvement
Website:
https://asq.org/conferences/wcqi

Venue

Fort Worth Convention Center
1201 Houston St
Fort Worth, TX 76102 United States
+ Google Map
Phone:
(817) 392-6338
Website:
https://www.fortworth.com/meetings/convention-center/