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Strategic Project Management for WOW Results – Columbus, OH

March 11 @ 1:15 PM - 3:30 PM



Strategic Project Management for WOW Results



Please join us for this 2 hour presentation on Strategic Project Management.  It is easy to use LSS projects to solve operational problems.  The insightful and impatient leader wants to go beyond that, creating eye-popping results that connect strategic objectives, customer priorities and lead directly to sustainable cultural transformation. This workshop shows how to do precisely that.  The advanced project management system described, referred to by some as LSS 3.0, superbly resolves common problems including:

– The problem and project mission is poorly defined – Methods applied are not a smooth fit with knowledge-intensive applications

– The solution is unknown

– Projects wander away from the optimum remedy and take too long to complete

– The solution developed does not adequately address voice-of-customer priorities

– Remedies do not uncover or correct cultural impediments that cause related problems

– Learn how others have routinely earned 20:1 ROI, national recognition, customer kudos, 100% remedy adoption rate, and cultural transformation. Use the new tools!

Tony Belilovskiy is the director of the International Institute for Customer-Centered Leadership (IICCL), a strategic advisor and C3 project management trainer and facilitator.  His diverse expertise includes operational excellence, project management training and coaching, culture change management, engineering in metallurgy, ballistics, licensed clinician, healthcare administration, auditor, healthcare consulting, entrepreneurial business ownership, statistician and conference speaker.  Tony holds both Bachelors in Cardiopulmonary Sciences and Masters in Healthcare Management and Administration from Northeastern University in Boston, MA; Associates Degree in Metallurgy from Odessa Polytechnic Institute in Odessa, Ukraine. 

Your Workshop Leaders

Robin Lawton is an internationally recognized author, executive coach and expert in creating rapid strategic alignment between enterprise objectives and customer priorities.  Rob has directed strategic and operational improvement initiatives since 1985. He coined the term “customer-centered culture” with Creating a Customer-Centered Culture: Leadership in Quality, Innovation and Speed (1993).  His fourth book, published in 2017, is Mastering Excellence: A Leader’s Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success.  Both books are 5-star rated at Amazon.  Thousands of leaders have used his powerful but easy-to-understand principles, strategies and tools to improve and measure service, knowledge work and customer satisfaction. 




March 11
1:15 PM - 3:30 PM


ASQ Columbus Section


Crowne Plaza Columbus North – Worthington
6500 Doubletree Avenue
Columbus, OH 43229 United States
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