Our Clients Are:shutterstock_144672236

  • Award-winners
  • Pragmatic innovators and visionaries
  • Slightly ahead of their time
  • Impatient with result-free motion
  • Practiced risk-takers
  • Eager to hold others as accountable as they hold themselves
  • First to model the behavior they expect of others
  • Simultaneously collaborative and decisive
  • Not yet perfect, but striving to be
  • Customer-oriented before we even began work together
  • Results-oriented
  • Our friends

Our clients are change leaders in government and industry. Their organizations seek to benefit by uncovering and understanding the Voice of the Customer (VOC) and be the best at providing their desired outcomes.

How We Work With You

Clients wanting highly visible and sustainable results generally engage us for one to two years. We work to transfer our C3 Voice of the Customer technology to them so they rapidly become self-sufficient.

Many clients want to merely open the minds of key audiences to possibilities they had never considered. This may occur with a Voice of the Customer keynote address at a special event. Or it can involve regularly scheduled seminars over several years.

Our work is sensitive to how each client would like to be treated. Our approach is as principled as it is flexible. We are skilled and comfortable with many client wishes:

  1. A disciplined, well-organized Voice of the Customer project management approach to transformation.
  2. The “do-it-yourself” option (we offer Voice of the Customer courses, web-based tools, train-the-trainer certification and even a game).
  3. A coaching and mentoring approach. We help you select high-impact projects, carry out key project tasks and support your internal team(s) with coaching and mentoring.
  4. Inspiration, motivation and innovation only.  We has developed a unique, entertaining way to open minds. We help our clients achieve what they never thought possible.

Our Clients Includeshutterstock_289671920

  • 3M
  • AT&T
  • American Honda
  • Blue Cross Blue Shield
  • Caterpillar
  • City of Calgary
  • Dartmouth-Hitchcock Medical Center
  • Eastman Kodak
  • Ford Motor Company
  • General Mills
  • General Services Administration
  • Group Health Cooperative
  • Imperial Oil
  • ITT Defense
  • Lawrence Livermore National Laboratories
  • Liebherr
  • Linn County, Iowa
  • Mayo Clinic
  • Microsoft
  • Missouri Department of Revenue
  • Minnesota State Government
  • Motorola
  • NAVAIR
  • Naval Surface Warfare Center
  • Pinellas County Utilities
  • Progress Energy
  • Raytheon
  • Siemens
  • Six Sigma Academy
  • State of Missouri
  • Trustmark Insurance
  • U.S. Department of Defense
  • University of Minnesota
  • Wisconsin Forum for Healthcare Strategy
  • National, state, and local government agencies from Alaska to Vermont in the U.S.; many across Canada