Cultural Change Training Topics

Mastering 8 Dimensions of Excellence

Cultural change is among the most complex endeavors a leader can pursue. This workshop solves constraints with a unique system and road map that is easy to understand, fast to execute, customer-focused and strategic.

Voice of the Customer Training

Challenging times are ripe with opportunity and customers have more power than ever, making this session critically important. Its unique paradigm, tools and methods will help you understand, keep and satisfy customers. You will find this material is particularly relevant for your service and knowledge work, not just for the widget business.

C3 Strategic Planning Training

If you are like our usual executive client, you are impatient for fast, transformational, dramatic and sustainable results. Totally reasonable expectations we collaborate to achieve. C3 strategic planning takes weeks, not months. Expect to see visible change in organizational direction, customer impact and internal practice begin within 3-4 months.

Strategic Project Management (C3PM) for WOW Results

The purpose of this Strategic Project Management Workshop (C3PM) is to organize, train and facilitate a C3 Project Team. Each team’s facilitator and members learn how to apply the Customer-Centered Culture (C3) principles, methods and tools to their specific issue, whose improvement is of strategic importance and represents significant opportunity.

Innovation versus Stuff that Sucks

Successful innovations meet the “WOW” test, for both customers and producers. What are the wow characteristics experienced by users of iTunes, Google search, one state’s tax booklet and elsewhere? This fast-paced session is about the intentional pursuit of innovative excellence.

Voice of the Customer, Product Design and Innovation

Description coming soon!

Developing Performance Measures and Balanced Scorecard

Description coming soon!

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